Starting Well Duty Teams

You are able to contact the service and speak to someone directly by calling any of our Duty Teams. Please do not hesitate to contact us if you need advice and support; we are here to help and available during the following hours and on the following telephone numbers:

Monday to Friday: 9:00am until 5:00pm (closed on all bank holidays)

Chester and Rural Duty Team: 01244 397412

Ellesmere Port and Neston Duty Team: 0151 488 8036

Northwich and Winsford Duty Team: 01606 555285

 

Web Banner - promoting chathealth logo and title 11 to 19 years old?. The image shows a young person using a mobile phone.

Are you 11 -19 years old?

One text can make a difference... 

If you have a question about your health and wellbeing, text your message to: 07312 263260

This is not a crisis service.
Need Urgent Help?

Useful resources:

11-19 Years Old ChatHealth Poster - pdf
11-19 Years Old ChatHealth Speech Bubble - png
11-19 Years Old ChatHealth Speech Bubble (QR Code) - png
 

We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first.
Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.
We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text.
Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages.
We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some 'number masking' mobile apps).
Prevent the school nurse from sending messages to you by texting STOP to our number. Please respect your school's mobile phone policy. Messages are charged at your usual rate. 

Web Banner - promoting chathealth logo, with the title parents / carers. There are 3 images representing 0 to 5 years, baby and infant, 5 to 11 years, primary school children in a classroom environment, 11 to 19 a young person sat with an adult talking

Are you a Parent / Carer looking for advice and guidance? 

Ask us anything, text your message to: 07312 263156

This is not a crisis service.
Need Urgent Help?

Useful resources:

Parent / Carer ChatHealth Poster - pdf
Parent / Carer ChatHealth Speech Bubble - png
Parent / Carer ChatHealth Speech Bubble (QR Code) - png
 

We might inform someone if we were concerned about your safety but we would usually speak to you first.

Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Texts will not be seen outside working hours. If you need help before you hear back from us contact your GP, nearest walk in centre or dial 111. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some number masking' mobile apps).
To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

 

Need urgent help?