Friends and Family Test

Feedback

Children, Young People and Families accessing CWP’s Starting Well Service are able to give their feedback on their experience of care and treatment via the friends and family test (FFT).

People who access the Service will be able to use the FFT to provide anonymous feedback asking them to rate the Service and then add comments to explain their views or make suggestions. The test is intended to capture positive comments as well as to identify areas for improvement.